Student Support & Tutorials for Blackboard

 

 

 

 

Blackboard Organizations

 

 

 

Distance and Online Learning Help Desk

MyHudsonValley Portal/Blackboard Help Request

The Distance and Online Learning Help Desk provides support for Distance and Online Learning courses and the Blackboard/Portal system.

  • Request Help Form: The best way for both students and faculty to get their problems logged and known by the Distance and Online Learning Help Desk.
  • E-mail: DLHelp@hvcc.edu
  • Telephone: 518-629-7070
  • In-person: stop by the office during office hours, we are located in Bulmer Telecommunications Center (BTC) 1042
  • Office Hours:
    • Regular: 8:00 a.m. to 5:00 p.m. Monday through Friday.
    • Summer: 8:00 a.m. to 4:00 p.m. Monday through Friday.
    • Please note: the help desk is closed when the college is closed for breaks, please check the academic calendar here for dates, or inclement weather.
  • By Appointment for Faculty: online course development, reformatting course materials, learning new functions in Blackboard, developing multimedia, web technologies, and more. We can give you undivided attention if you make an appointment for a specific time. We also offer various workshops throughout each semester.

Open SUNY Help Desk – Evenings & Weekends

Evening and Weekend support is provided by the Open SUNY Help Desk. Please contact them directly by using the following contact information:

  • Internet: open.suny.edu/help for the web page which gives hours, contact information, Help Ticket submission and Chat application when it is on
  • Phone:  1-844-673-6786 (OPENSUNY) and/or direct 518-320-1300
  • Hours:
    • Monday through Thursday from 5pm-9pm
      • There are no extended Help Desk hours on Friday.
    • Saturday from 10am-5pm
    • Sunday from  1pm-9pm

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